People

We live a people-first culture resulting in an exceptional employee and client experience. 

An Exceptional Experience

Keeping New Brunswick workers healthy and safe is more than a job – it’s a passion! We are workers too, as are our parents, siblings, children, friends and colleagues. Together, we build a strong network of support. 

Headshot of Caroline

“Keeping New Brunswickers healthy and safe at work starts with our own people. We can do great things together when we care and support one another.”

– Caroline Graham
Team Lead of Health and Safety Specialists

Objectives

Foster a high-performance culture that embraces accountability collaboration and trust. 

high-performance
personalized

Evolve an accessible and personalized client service experience.

Focus on service delivery that is high-quality, efficient, delivers intended outcomes and is resourced appropriately. 

quality
high-performance

Foster a high-performance culture that embraces accountability collaboration and trust. 

personalized

Evolve an accessible and personalized client service experience.

quality

Focus on service delivery that is high-quality, efficient, delivers intended outcomes and is resourced appropriately. 

Measures

employee-survey

Employee engagement

Assessment Rate Stability – annual target: Less than 15% from the prior year. One of the three lowest assessment rates in the country.

Time to first decision – 2029 target: 80% within 14 days.

Time to first payment – 2029 target: 80% within 14 days.

target

2029 target: 70%

 
satisfaction-survey

Client satisfaction

Our client satisfaction survey is conducted annually with a random sample of 300 employers and 1,000 injured workers who have received WorkSafeNB services in the past year. Key drivers for injured workers are staff character, outcomes, communication and timeliness. For employers, the key drivers are staff character, outcomes, service delivery and occupational health and safety culture.