People

We live a people-first culture resulting in an exceptional employee and client experience. 

An Exceptional Experience

Keeping New Brunswick workers healthy and safe is more than a job – it’s a passion! We are workers too, as are our parents, siblings, children, friends and colleagues. Together, we build a strong network of support. 

Headshot of Caroline

“Keeping New Brunswickers healthy and safe at work starts with our own people. We can do great things together when we care and support one another.”

– Caroline Graham
Team Lead of Health and Safety Specialists

Objectives

  1. Foster a high-performance culture that embraces accountability collaboration and trust. 
high-performance
personalized

2. Evolve an accessible and personalized client service experience.

3. Focus on service delivery that is high-quality, efficient, delivers intended outcomes and is resourced appropriately. 

quality
high-performance

Foster a high-performance culture that embraces accountability collaboration and trust. 

personalized

Evolve an accessible and personalized client service experience.

quality

Focus on service delivery that is high-quality, efficient, delivers intended outcomes and is resourced appropriately. 

Measures

employee-survey

KPIs

  • Employee engagement – 2029 target: 70%.
  • Assessment Rate Stability – annual target: Less than 15% from the prior year.
  • One of the three lowest assessment rates in the country.
  • Time to first decision – 2029 target: 80% within 14 days.
  • Time to first payment – 2029 target: 80% within 14 days.